Last updated: September 17, 2026
Cymbiotikalife respects your privacy. This policy explains what information we collect, why we collect it, how we use it, and what choices you have.
Data Controller
The data controller for this website is:
Cymbiotikalife
2610 Seaman Ave
El Monte, CA 91733
United States
Email: info@cymbiotikalife.my
Phone: +1 626-674-6490
Information We Collect
We collect information you provide when you place an order, create an account, contact us, or sign up for emails. This information includes:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details
- Payment confirmation details from our payment processors
- Messages you send to us
We also collect limited technical information when you use our website, such as IP address, browser type, device type, pages viewed, and cookies or similar technologies.
How We Use Information
We use your information to:
- Process and ship orders
- Send order confirmations and tracking updates
- Handle returns, refunds, and customer service requests
- Prevent fraud and unauthorized transactions
- Improve our website and product listings
- Send marketing emails if you choose to receive them
- Comply with applicable legal and recordkeeping requirements
Legal Bases for Processing
Where GDPR applies, we process personal data based on one or more of these legal bases:
- Performance of a contract, such as processing and shipping your order
- Compliance with legal obligations
- Our legitimate interests, such as fraud prevention, website security, and business improvement
- Your consent, where you choose to receive marketing emails or where consent is required by law
How We Share Information
We share information only as needed to run our business. This includes sharing information with:
- Payment processors to complete transactions
- Shipping carriers to deliver orders
- Email and customer support tools to communicate with you
- Analytics and security providers to protect and improve our website
- Professional advisers if required for legal or business purposes
We do not sell your personal information. We do not share your personal information with social media platforms because we do not maintain social media contact channels for this store.
Cookies
Our website uses cookies and similar technologies to keep your cart working, remember preferences, measure site performance, and support security. You can control cookies through your browser settings. If you disable cookies, some parts of the website will not work correctly.
Your Rights
Depending on where you live, you have rights over your personal information. These rights include:
- Access to the personal information we hold about you
- Correction of inaccurate information
- Deletion of your information
- Restriction of or objection to certain processing
- Portability of information you provided
- Withdrawal of marketing consent
California residents have the right to request disclosure of personal information collected, request deletion, and opt out of the sale of personal information. We do not sell personal information. To exercise a privacy right, email info@cymbiotikalife.my. We will verify your request and respond within the time required by applicable law.
Where GDPR applies, you also have the right to lodge a complaint with your local supervisory authority.
Data Retention
We keep order, return, and customer service records for as long as needed to fulfill orders, handle returns, resolve disputes, and meet business recordkeeping requirements. We keep marketing contact information until you unsubscribe or ask us to delete it.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No online transmission or storage system is completely secure. Please contact us if you believe your information has been compromised.
Children
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.
International Transfers
We operate in the United States. If you access our website from outside the United States, your information is processed in the United States. We use appropriate safeguards where required by applicable law.
Contact
For privacy questions, email info@cymbiotikalife.my or write to:
Cymbiotikalife
2610 Seaman Ave
El Monte, CA 91733
United States